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MailSprout
All tutorialsDevice setup · iPhone or iPad

Set up MailSprout on iPhone or iPad

The fastest setup path. Scan the QR with the Camera app, tap Install, done. The whole thing takes about thirty seconds. If the QR ever fails, there is a manual fallback at the bottom that uses the server settings you can copy from the dashboard.

Last verified: May 27, 2026

Before you start

  • An iPhone or iPad running iOS 14 or later (the Camera app reads QR codes natively).
  • A MailSprout email account already created (open the dashboard if you haven't).
  • The credentials screen open on a second device (laptop, desktop, another phone).
1

Open the credentials screen in MailSprout

Right after you create an email account in MailSprout, a panel opens with the new password, a QR code, and a device picker. Pick iPhone or iPad in the device picker.

If you closed that panel already, open the account from your dashboard, click the account, and tap Regenerate password to get a fresh QR. The old QR (and old password) stop working as soon as you do.

The QR code and the matching setup file expire 30 minutes after they're generated. If yours stopped working, regenerate to get a new one.
2

Scan with the Camera app

Open the iPhone or iPad Camera app and point it at the QR code on the other screen. A yellow banner appears at the top: Open in Safari. Tap it.

Safari opens, then immediately shows: This website is trying to download a configuration profile. Do you want to allow this? Tap Allow.

3

Install the profile

Open the Settingsapp. Near the top, under your name, you'll see Profile Downloaded. Tap it.

On the profile screen tap Install in the top right. Type your device passcode if asked, then tap Install two more times to confirm.

iOS may say Profile Not Signed. That is expected (MailSprout signs the inner payload, not the wrapper). Tap Install anyway. The profile is encrypted in transit and tied to your account.
4

Send a test message

Open the Mail app. The new account is already there. Send yourself a test message from another address (or to a coworker) to confirm it works.

5

If the QR will not scan (manual fallback)

On rare iOS versions the Camera app stumbles on the QR. Open Settings → Mail → Accounts → Add Account → Other → Add Mail Account. Use these values, all from the credentials panel in the dashboard:

  • Username: your full email address
  • Password: from the credentials panel
  • Incoming type: IMAP
  • Incoming server: fusion.mxrouting.net, port 993, SSL/TLS on
  • Outgoing server: fusion.mxrouting.net, port 465, SSL/TLS on

Troubleshooting

The Camera app sees the QR but no banner appears.
Make sure Settings → Camera → Scan QR Codes is on. Move closer or further from the screen until the QR fills the camera viewfinder.
I tapped Install but Mail still asks for a password.
Open the credentials panel again, copy the password, and paste it. If you regenerated the password and then installed an older profile, regenerate one more time so the QR matches the live password.
I see "Cannot Connect Using SSL" when sending mail.
The outgoing server uses port 465 with SSL/TLS on. If the profile auto-fell back to port 587, edit the account in Settings → Mail → Accounts and set outgoing to fusion.mxrouting.net port 465 SSL on. Submit feedback to support if it keeps happening.

Setting up a different device?

Gmail app on Android→

Add a personal IMAP account in Gmail settings using the values from the dashboard.

Outlook on Windows or Mac→

Add the account manually as IMAP using the values from the dashboard.

Apple Mail on Mac→

Add an Other Mail Account in Mail Settings using the values from the dashboard.

Stuck on a step?

Email support@mailsprout.io with the step number and a screenshot. We reply same day.